From first call to move-in, here’s how it works.

Step one: Call or book. Talk to Jennifer, our placement specialist. Tell her what’s going on. She’s heard it all and she’ll tell you honestly whether we’re the right fit. Same-day response, always. Call or text (269) 399-6675.

Step two: Tour the home. Thirty minutes. Meet Whitney, see the rooms, stay for a meal if you’d like. Bring your loved one or come scout first.

Step three: Care assessment. Whitney meets your loved one and sets the care level together with you, so the price is locked in writing before any papers.

Step four: Move-in day. We handle the details and make the first day feel like a welcome, not a transaction. One thing to know up front: there’s a one-time, non-refundable $2,000 community fee at move-in. We tell you now because nobody likes finding fees later.

And if your loved one’s care needs ever change significantly, we don’t wait for an annual review. We sit down with you promptly, explain what changed, and put the new number in writing before it takes effect. They get the care they need; we staff for it fairly.

Meet Jennifer

Jennifer’s whole job is helping families find the right fit, even when it isn’t us. Call or text her directly at (269) 399-6675, or email Jennifer@silvercrestliving.com. If it’s after hours, she calls you back first thing tomorrow.

One more thing families always ask: there’s no pressure here, ever. A tour is a look, not a commitment. Most families tell us it’s the first time they felt relief in months.