From first call to move-in, here’s how it works.

When you reach out, here is what you get: a free in-person care assessment with Whitney, a written care plan, and your exact monthly cost in writing before you sign anything. Help with benefits and paperwork. Moving-day coordination, handled.

Step one:

Call or Book a Tour. Talk to Jennifer, our placement specialist. Tell her what’s going on. She’s heard it all and she’ll tell you honestly whether we’re the right fit. Call or text (269) 399-6675.

Step two:

Tour the community and complete your loved one’s care assessment with Whitney, all in the same visit. Meet Whitney, see the rooms, and stay for a meal if you’d like. Bring your loved one or come scout first. If your loved one cannot travel, Whitney comes to them.

Step three:

From your loved one’s assessment, Whitney sets the care rate, priced item by item for the help your loved one actually needs. Your exact monthly rate is then reviewed with our team and provided to you in writing before anything is signed.

Step four:

Move-in day. We help you prepare for move-in day and make the first day a welcoming one. One thing to know up front: there is a one-time $2,000 community fee. What it covers and the full refund policy are spelled out on our Pricing page and in the Community Fee Agreement. We tell you now because nobody likes finding fees later.

And if your loved one’s care needs ever change significantly, we don’t wait for an annual review. We sit down with you promptly, explain what changed, and put the new number in writing before it takes effect. They get the care they need; we staff for it fairly.

Whitney, Administrator

Meet Jennifer

Jennifer’s whole job is helping families find the right fit, even when it isn’t us. Call or text her directly at (269) 399-6675, or email Jennifer@silvercrestliving.com. If it is after hours, leave a message and she will call you back.

One more thing families always ask: there’s no pressure here, ever. A tour is a look, not a commitment.

Jennifer, Placement Specialist